These Terms and Conditions apply to your purchase of any Course. Please read these Terms and Conditions carefully before purchasing a Course and print off a copy for your records. By purchasing a Course, you are confirming your agreement to be bound by these Terms and Conditions.

Where to find information about us and our Courses

We are Firebrand Training Limited. Our registered address is 27 Old Gloucester Street, London, WC1N 3AX, our company number is 04097204 and our VAT number is GB457412685 (“Firebrand”). You can find everything you need to know about us and our products on our Website. We also confirm key information to you in writing in your Confirmation Email.

You can contact us here.

We don't give business customers all the same rights as consumers

For example, business customers can't cancel their orders, they have different rights where there is a problem with a Course, and we don't compensate them in the same way for losses caused by us. Where a term applies just to businesses or just to consumers, this is clearly stated. You are a business customer if you are buying products wholly or mainly for use in connection with your trade, business, craft or profession, even if you are an individual.

All of these Terms and Conditions are relevant to your Course(s) with Firebrand. However, we have pulled out below some specific terms and conditions of particular importance for your information:

1. In the event that you cancel or withdraw from your Course your responsibility for Fees is outlined in clause 8 below.

2. In the unlikely event that Firebrand delays or cancels your Course your position is outlined in clause 7 below.

3. The limitations on Firebrand’s liability are outlined in clause 11 below.

4. We operate a Bring your Own Device Policy (a copy of which is available here). Please ensure your device meets these requirements prior to the start of your Course.

You are encouraged to take the time to read and review these Terms and Conditions before you order a Course.

If there are any aspects of these Terms and Conditions that you do not understand we encourage you to contact us for clarification at the contact details provided above.

Glossary

When we use the following words in these Terms and Conditions, this is what they mean:

“Async Online Course” means an online course which does not have live delivery sessions;

“Cancellation Window” means the 14-day period, starting the day after you book your place on a Course;

“Certification Guarantee” means the certification scheme offered by Firebrand for certain Courses. If the scheme applies to a particular Course, details will be given on the relevant course page on our Website;

“Classroom Course” means a live classroom-based course and the Course Materials (if applicable);

“Confirmation Email” means the email which is sent to you confirming your purchase of a Course;

“Course(s)” means either a Classroom Course and/or an Online Course, and the Course Materials whichever is purchased by you;

“Course Materials” means any materials (whether in an online or hardcopy format) which supplement a Course, including revision/assessment/toolkits, MCQ cards, passcards, question banks, review or practice exercises, mock exams (papers and suggested solutions), course companions, revision companions, combined companions and study texts;

“Fee” means the fee payable for the Course and/or Course Materials and shall include any VAT payable but excludes Rebooking Fees;

“Group Company” means any company which is, from time to time, a subsidiary undertaking or parent undertaking of Firebrand, or subsidiary undertaking of that parent undertaking (as defined in s.1162 and schedule 7 of the Companies Act 2006);

“Live Online Course” means an online course which has live teaching sessions, some of which may be recorded;

“LMS” means the online learning platform used by Firebrand to deliver Online Courses and Course Materials (where applicable);

“Online Course” means either an Async Online Course or a Live Online Course delivered through the LMS;

“Rebooking Fees” means the fees (as applicable) for any exams, labs, Course Materials, accommodation or other fees notified to you, when utilizing Firebrand’s Certification Guarantee, rearranging or deferring your Course outside of the Cancellation Window, or where you have otherwise missed part of your Course and are moved to an alternative Course date. A Rebooking Fee applies per rebooking request, meaning that multiple rebooking requests may each incur a separate Rebooking Fee ;

“Sponsor” means any third-party organisation (including your employer) or individual who has undertaken to pay your Fees and/or Rebooking Fees.

Placing an Order

You can place an order for a Course online (via the Website) or by telephone (contact details above).

We only accept orders when we've checked them. We will send you a Confirmation Email to confirm we've accepted your order.

Sometimes we reject orders, for example, because: a Course is over or under subscribed; or because the Course was mispriced by us; or you are located in an embargoed territory; or we cannot verify any relevant entry criteria for a particular Course. When this happens, we let you know as soon as possible and refund any sums you have paid.

We are unable to supply any Course and/or Course Materials to any person or entity located in a US embargoed territory, as provided by the US Treasury Office of Foreign Assets Control from time to time.

We can withdraw or amend any Courses advertised for sale on our Website at any time.

Course Fees

The Fee for any Course at any given time will be displayed on the Website and/or will be notified to you by a Firebrand representative. Fees are quoted in pounds sterling, exclusive of VAT and exclusive of any Rebooking Fees. We do not accept payments in cash.

We charge you when you place an order for a Course. If you are paying by debit or credit card, we will debit the Course Fee from your card on or after the day you make an order for the Course. Credit or debit card details are collected over a secure link.

If your Course Fees are to be paid by a Sponsor your order will only be accepted if your Sponsor has provided authorisation to pay the Course Fees on your behalf. We will invoice your Sponsor directly and Course Fees must be paid within 30 days of such invoice.

We will not be able to provide the Course to you if Firebrand has not received full payment of the Course Fees from you or your Sponsor by the start date of the Course (or any other date specified on our Website).

If you are a Sponsor or business customer you have no set-off rights and you must pay all Course Fees in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

We charge interest on late payments. If we're unable to collect any payment you owe us, we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

Supply of the Course

Please see the description of the Course on the Website for full details of the Courses.

Except as set out in the description of the Course on the Website, no additional Course Materials and/or tuition (either online or classroom) will be provided by Firebrand.

Although the Course is delivered by Firebrand we do utilise administrative, technical and customer support from our Group Companies.

You acknowledge that Firebrand operates a zero-tolerance policy in relation to inappropriate behaviour of learners. In particular, abusive or violent behaviour directed at Firebrand staff or other learners and unfair or dishonest practices including but not limited to cheating, will not be tolerated under any circumstances. Firebrand may at its reasonable discretion remove you from a Course if you are in breach of this clause.

In relation to Classroom Courses the following points apply:

You must comply with all health and safety rules and regulations and any other reasonable security requirements that apply at the premises at which Classroom Courses are provided;

If you require a student visa to enable you to study, you are responsible for obtaining the necessary visa and for ensuring that your attendance is satisfactory to meet your visa requirements.

In relation to Online Courses the following terms apply:

You will be notified of when you will have access to the Online Course purchased. The length of time that you will have access to the Online Course will be confirmed in your Confirmation Email;

The receipt of an Online Course is personal to you, and you may not transfer your rights to access the Online Course to any other person.

Accommodation. Where a Course includes residential accommodation, accommodation will be provided for the duration of the Course. Specific rules, including rules around health and safety and conduct, may apply in respect of your accommodation. Firebrand may at its reasonable discretion remove you from the accommodation and the Course if you fail to comply with these rules.

System Requirements. Please note that it is your responsibility to check that the computer you plan to use to access your Course and/or Course Material is compatible with the minimum specification requirements set out in our Bring Your Own Device Policy (a copy of which is available here. Unless your Sponsor requires that you use a computer provided by them, we recommend that you use a personal computer, to avoid potential technical restrictions, such as corporate security settings, which may limit access. While you may choose to use a work device, you are responsible for ensuring that it meets the necessary system requirements and does not interfere with or prevent access to the Course.

Technical Support. Firebrand will use reasonable endeavours to assist you with accessing any Online Course or Course Materials, however, cannot resolve issues resulting from a fault with your device or internet connection.

Access Restrictions. Periods of downtime (in respect of Online Courses or Course Materials) may be required in order to allow Firebrand to carry out maintenance or deal with technical issues. Whilst Firebrand will endeavour to make the Online Course and Course Materials available, we cannot guarantee uninterrupted or error free availability. Firebrand reserves the right to suspend access for the purpose of scheduled or emergency maintenance, repairs or upgrades to improve performance or functionality.

Changes. From time to time, we may update Course content or make modifications, correct errors, enhancements or issue clarifications. In addition, we may be required to make changes to reflect curriculum changes imposed by an awarding or other professional body. Such alterations shall not materially affect the nature or quality of the Course. We may also need to make minor changes to the times or location of delivery of Courses where these are not material.

Course Updates. From time to time certain Courses and/or Course materials may be superseded by advances in technology or changing legislation/regulation. When this happens, we may produce updated Courses covering the new material. For the avoidance of doubt, purchase of a current Course does not automatically entitle you to the updated Course.

Certification Guarantee

If you fail to achieve the relevant certification after initial completion of the Course then you shall be permitted to return to the same Course, on the same delivery mode (i.e. Async Online Course, Live Online Course or Classroom Course), during the 12-month period beginning from the start date of your Course. You will not need to pay any Course Fees but you (or your Sponsor) will be responsible for paying the Rebooking Fees.

We reserve the right to refuse to provide you with the Certification Guarantee if you have failed to attend all of the dates of any teaching on your Course or failed to achieve 60% in your first mock exam.

Course Materials

At all times, Firebrand and/or its licensors remains the owner of the intellectual property in the Courses and Course Materials. No Course and/or Course Materials, nor any part of them may be reproduced, shared, published or transmitted in any form or by any means without the prior written permission of Firebrand. Firebrand retains ownership of intellectual property of any Course Materials inputted into any generative AI and you are not permitted (without Firebrand’s written consent) to publish any material created by generative AI which has used Firebrand intellectual property in its prompt.

In exchange for the Course Fees, Firebrand grants to you a non-exclusive, non-transferable licence to use the Course Materials for the sole purpose of studying for the Course.

You may not modify, copy, reproduce, re-publish, sub-licence, sell, upload, broadcast, post, transmit, make available, disseminate or distribute in any way any of the Course Material content. You may not modify, adapt, merge, translate, disassemble, decompile, recompile or reverse engineer any software forming part of the Online Courses, Course Materials or LMS or create derivative works (including via the use of generative AI) based on the whole of or any part, or which incorporate, the Study Materials or LMS into any software program. In addition, you are prohibited from making available (including by way of sale) any notes, materials, assessment answers (including mock assessments) created by you during your attendance on a Course or through use of the Course Materials (including any material created using generative AI).

All intellectual property rights created by you during your Course and relating to your studies (including but not limited to exam scripts, assessments and projects completed by you) will be jointly owned by you and Firebrand from creation.

We're not responsible for delays or cancellations outside our control. If the Course is delayed or cancelled by an event outside our control, such as (but not limited to) pandemics, epidemics or other local health emergencies; earthquakes, fires, flood or other natural disasters or Acts of God, terrorist attack, war, riot or interruption or failure of utility service, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay or cancellation, but if the delay is likely to be substantial (or we cannot rebook you onto another Course) you can end the contract and receive a refund for any Course(s) you have paid for in advance but not attended.

Your rights to cancel or defer

If you are a consumer, you have a legal right to change your mind about the purchase of your Course and receive a refund of Course Fees paid. This is subject to the following conditions:

When you can't change your mind. You can't change your mind about an order for:

Online Courses or Course Materials, after you have accessed these; or Courses which you have completed.

The deadline for changing your mind. If you change your mind about a Course, you must let us know no later than 14 days after you place your order for the Course.

How to let us know. To let us know you want to change your mind, contact our Customer Service Team here.

You have to pay for services you received before you change your mind. If your Course started within your 14-day Cancellation Window (or you accessed Course Materials within this window) we don't refund you for the time you were receiving the services before you told us you'd changed your mind.

Your rights after the 14-day Cancellation Window. If you cancel or defer your place on a Course after the 14 day Cancellation Window you may still cancel/defer your place on the Course (subject to availability on a later Course), however, you will liable for any non-refundable costs incurred by Firebrand, including but not limited to the cost of any Course Materials purchased, any exam fees or accommodation costs and/or a Rebooking Fee, if you opt to defer your place.

When and how we refund you. We refund you as soon as possible and within 14 days of you telling us you've changed your mind. We refund you by the method you used for payment. We don't charge a fee for the refund.

If you are a business customer you do not have a right to change your mind, however, you may defer to a later Course date. This is subject to availability on the later Course date and subject to payment of any non-refundable costs incurred by Firebrand (including, but not limited to, exam and accommodation fees).

If there is a problem with a Course

Your rights and remedies if you are a consumer. We honour our legal duty to provide you with Courses that are as described to you on our Website and that meet all the requirements imposed by law. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that you have several options for resolving disputes with us.

Your rights if you are a business. We warrant that the Courses shall conform in all material respects with their description.

Firebrand expects you to take reasonable care to verify that the Course will meet your needs and any specific requirements that you have. Purchasing the Course does not provide an automatic guarantee that you will obtain any particular qualification.

In order to qualify into certain professions, you may need to meet the requirements of the relevant professional body. Participating in a Course will not automatically result in your acceptance by the relevant professional body. It is your responsibility to ensure that you meet the eligibility requirements of the relevant professional body.

We can not accept any responsibility to any party for the use of the Courses and/or the contents of the Course Materials for any purpose other than training for educational purposes, including but not limited to the giving of advice by you to any third party.

Changes these Terms and Conditions. We can always change these Terms and Conditions to reflect changes in relevant laws and regulatory requirements or our changing business requirements. Updates will be posted on our Website.

We can end our contract with you.

We can end our contract with you for a Course and claim any compensation due to us if:

You don't make any payment to us when it's due and you still don't make payment within 30 days of our reminding you that payment is due;

You don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the Course, for example, eligibility criteria or setting up an account to access an Online Course;

You don't comply with any applicable health and safety requirements or conduct rules in respect of a Classroom Course or any accommodation; or you breach any other obligations set out in these Terms and Conditions.

We don't compensate you for all losses caused by us or our products.

Our liability to consumers. We're not responsible for losses you suffer caused by us breaking this contract unless the loss is:

Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).

Caused by a delaying event outside our control. As long as we have taken the steps set out in clause 7.

Avoidable. Something you could have avoided by taking reasonable action. For example, damage to your own digital content or device, which was caused by Course Materials we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the installation instructions or having the minimum system requirements advised by us.

Our liability to businesses. If you're a business, then, except in respect of the losses described at clause 11.3:

We shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and

Our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the greater of £100,000 or 100% cent of the total Course Fees paid or payable by you under the contract.

Losses we never limit or exclude. Nothing in these terms shall limit or exclude our liability for:

Death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);

Fraud or fraudulent misrepresentation;

Breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or

Any matter in respect of which it would be unlawful for us to exclude or restrict liability.

No implied terms. All representations, warranties and/or terms and/or commitments not expressly set out in these Terms and Conditions (whether implied by law, conduct, and statute or otherwise) are hereby excluded to the maximum extent permissible by law.

Personal Data

We use your personal data as set out in our Privacy Notice (a copy of which is available here).

Firebrand utilises support from a number of its Group Companies in order to market, sell and provide technical services in respect of its Courses. Any personal data collected for these purposes will be used as set out under our Group Company privacy notice, a copy of which is available at bpp.com/privacy.

If you request an academic reference from us, you agree to waive your right to confidentiality for the purposes of providing the reference and for us to process your personal data for that purpose and disclose it to the third party.

You agree that we may share your personal information (such as name and contact details) with any relevant exam, professional or certification bodies to enable you to complete your Course.

If you are Sponsored Firebrand is permitted to provide information regarding your progress (including, without limitation, details of your attendance, marks, exam results, general progress reports and any other information reasonably requested by your Sponsor and which Firebrand in its sole discretion considers appropriate for it to provide) to your Sponsor and you agree to waive your right to confidentiality for those purposes.

If you are a business customer you acknowledge that Firebrand (as a formal education provider) acts as a data controller of all learner personal data. You and Firebrand both agree to comply with all applicable laws (including the Data Protection Act 2018) in respect of the processing of personal data under these Terms and Conditions.

You have several options for resolving disputes with us.

Our complaints policy. Our Customer Service Team will do their best to resolve any problems you have with us or our Courses as per our Complaints policy: [LINK TO COMPLAINTS POLICY OR WEBSITE ADDRESS FOR IT OR INFORMATION ABOUT WHERE TO ACCESS IT]. We do request that you seek to inform any issues with us informally in the first instance.

You can go to court. These terms are governed by English law. If you are a consumer then, wherever you live, you can bring claims against us in the English courts and if you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. If you are a consumer we can claim against you in the courts of the country you live in. If you are a business you irrevocably agree to submit all disputes arising out of or in connection with our contract with you to the exclusive jurisdiction of the English courts.

Other important terms apply to our contract.

We can transfer our contract with you, so that a different organisation (including any of our Group Companies) is responsible for supplying your product. We'll tell you in writing if this happens and if you are a consumer we'll ensure that the transfer won't affect your rights under the contract.

You can only transfer your contract with us to someone else if we agree to this.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.

If you are a business customer, this is our entire agreement with you. These Terms and Conditions constitute the entire agreement between us in relation to the Course(s). You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by us or on our behalf which is not set out in these Terms and Conditions and that you have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these Terms and Conditions.